FAQs

If you receive an incorrect item, it is our fault. You can request a full refund, including postage, once the item is returned with a tracking number. Alternatively, you can request the correct item to be sent out once the wrong item is returned. In this case, the postage for returning the wrong item will also be reimbursed.

If the item does not fit, you may return it for a different size at your cost. The item must be returned in its original packaging and undamaged. You will need to pay the postage for the correct size to be sent out.

If the item is damaged or not as described, you can return it at our cost, and a full refund will be issued once the item is returned with a tracking number. All costs will be refunded.

Communication between us and you is key. Disputes can only be resolved through effective communication, ensuring a hassle-free experience with a professional outcome.

All items are described according to their nature, such as genuine issue, commercial, or not issued. Items may be graded as Grade 1, Grade 2, or Super Grade:

• • Grade 1: The product has been issued and used but is in very good serviceable condition with minimal signs of wear.
  • Grade 2: The product has been issued and used, showing clear signs of use but remains undamaged.
  • Super Grade: The product has been issued but may have been worn once or twice, showing no real signs of wear.
  • New: The product has never been used and may or may not come in its original packaging.

Yes, all items are described and pictured to show the actual product you will receive. Unlike eBay, where many sellers use library pictures, we ensure the product you see is the product you get.